Selective intake
Submitting an inquiry does not mean a team has been accepted for training. The staff reviews the handler's goals, the dog's history, current behavior, and the level of support being requested before scheduling private sessions.
Policies
Training policies and client expectations.
These policies explain how the team handles selective intake, suitability, records, travel preparation, and the limits of training support.
Suitability matters
Not every dog is suited for service work. Serious aggression, unsafe reactivity, severe fear, poor recovery, environmental stress, or health limits may require a different plan before service-dog training can continue. When a dog is not a fit for advanced public access or task work, a trainer may recommend foundation training instead.
Training records
Training records, progress summaries, and behavior observations may be discussed after a trainer has worked with the team. Records should describe training and observed behavior, not replace the work of training.
Scope of support
The company provides training and behavior support. Training does not replace medical, legal, or airline advice. Access, housing, and travel decisions can depend on third-party rules and individual circumstances.
Client responsibilities
Handlers are responsible for safe equipment, truthful intake information, regular practice, appropriate veterinary care, and following handling guidance between sessions. Training progress depends on consistency outside appointments.
Scheduling and changes
Appointment times, travel work, group projects, cancellations, and rescheduling should be confirmed in writing before sessions. Fees, deposits, and refund terms should be reviewed before a training plan begins.
Photos and confidentiality
Client names, disability-related details, images, and training outcomes should only be published with permission. Training examples should protect client privacy and avoid implying a result that has not been personally observed.